Shipping & Delivery Policy
At Pujasthan.com, we understand the importance of timely and reliable delivery. All orders are carefully packed and dispatched from our facility in Thane (Mumbai), Maharashtra.
Order Processing Time:
Orders placed before 10:00 AM (Monday to Saturday) are dispatched the same day, subject to product availability.
Orders placed after 10:00 AM, over the weekend, or on public holidays are dispatched the next business day, subject to product availability.
Delivery Options & Timelines:
Please select the appropriate shipping option on the checkout page based on your delivery preference.
Tracking Your Shipment:
Once your order is shipped, you will receive a shipping confirmation email with a tracking link. You can track your package directly on the delivery partner's website for real-time updates.
Returns & Replacement Policy
Your satisfaction is our priority. We offer a flexible and transparent return policy for a seamless shopping experience at Pujasthan.com.
You are eligible for a return or replacement under the following conditions:
Wrong Product Delivered:
If the product received does not match the item you ordered.
➤ Required: Unboxing video for verification.
Manufacturing Defect:
If the item has visible defects or quality issues.
➤ Required: Clear video proof of the defect.
Damaged Item on Arrival:
If the product arrives broken, torn, or in visibly damaged condition.
➤ Required: Unboxing video showing the damage.
Important: Please retain the original packaging and capture a video while unboxing, as it is mandatory for validating claims.
We are committed to resolving all genuine concerns as swiftly and efficiently as possible.
For any assistance, feel free to reach our Customer Support Team via:
📧 Email: pujasthan@gmail.com
📞 WhatsApp: +91-9987998735
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