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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

It’s easy to place an order at Pujasthan. Please pay attention to the steps below:

  1. Just pick out the things you want to buy.
  2. Type in your information for shipping.
  3. After entering your payment information, you’re done.

All of the items on this website are sold by Pujasthan and not by any other company or supplier.

We ship within 1-2 working days for deliveries in India. The estimated delivery time depends on shipping method you have selected during checkout. 

Shipping/Processing Time: 1-2 days, depending upon when you placed your order. Order placed before 10 AM shipped on the same day.

Standard Delivery: 4-7 days after pickup (excluding public holiday and weekend).

Express Delivery: 2-4 days after pickup (excluding public holiday and weekend).

As soon as your order is made, Pujasthan.com will email you confirmation. All the information about your order will be in this email. You can also check out the details of your order at My Account > Orders.

Standard delivery time is 4–7 days, but for some items, delivery time may differ based on customer location, stock levels or the order size.

How long it takes to deliver an order depends on the following factors:

  • Stock availability
  • How big is the order?
  • Shipping address
  • Make items to order

Once your order has been confirmed and processed, you will get a shipment notification email or text message with an expected delivery date.

An order confirmation call lets you know if your order has any changes.

No. We do not take orders over phone.

Your order progress is always sent to you via email and text. You’ll get an SMS and an email with your order information after you place it. 

You’ll get an SMS with tracking information when your order is shipped. For updates on the progress of your order, please check your spam and old SMS messages. 

If something unexpected happens that causes your order to be late, we will let you know immediately.

Your order may be delayed because of something out of our control. We’ll inform you about the delay and the new delivery date by email or text.

We’re sorry, you have to place a new order.

If your debit/credit card isn’t working, please use a different payment method or another payment gateway.

First, please check your bank or credit card account to see if it has been charged. Banks usually reverse the charge within seven business days when a payment fails, and money is taken out of your account. The time it takes can differ from bank to bank, and we cannot speed this up. To find out more, please talk to your bank. Please let us know if your bank tells you otherwise. If the money has already been sent to our account, we will start the return process within three days of your request. However, how you get the return will depend on the method of payment you choose. The following are the expected dates:

  • Net Banking: 4-7 days
  • Credit Card / Debit Card: 4-7 Days
  • UPI: 3-5 Days

Yes. We have to send the bill along with the goods for legal reasons.

“Shipping” means packing up and sending out your order. Product listings on the website will show you when your order will be shipped, such as “dispatched within 1-2 days.” There will be 1-2 working days between this and the item’s shipping. Delivery may take one to 4-7 days, depending on where the order is sent.

We’ve teamed up with several reliable service companies to ensure your orders arrive quickly and easily. Once your order is shipped, you will get an email or text message with information about how to track it. We are sorry, but won’t let you pick your favourite delivery partner.
But we’ll let you know when these kinds of services come out in the future.

Pujasthan wants you to have a great time shopping there. But if you get a package that is open or has been tampered with, please do not take it.
Contact us to let us know about this problem along with images of tampered order.

Sorry, you had to go through this, but please check to see if your order has any items with different delivery times.

You get other things shipped to you at different times. Don’t worry; your order is on its way!

You will be told the expected date and time of delivery before your order is sent out.

If we can’t fill your order, which rarely happens, we will promptly refund the full amount you paid for that item.

The courier services typically try multiple times to deliver your product. Should you still need to get your order, kindly contact us.

If you need to swap an item

Returns and Exchanges

Because of nature of our products and how they are used, not all of them can be returned or exchanged. Please read our full policy on returns and exchanges.

Contact us as soon as you can, and we’ll make the necessary arrangements to replace any wrong goods as per our Exchange Policy.

Contact us as soon as you can, and we’ll make the necessary arrangements to replace any wrong goods as per our Exchange Policy.

Contact us as soon as you can, and we’ll make the necessary arrangements to replace/return your order as per our Exchange Policy.

In our Customer Help area, you can find answers to the most common questions. If you still have questions that we haven’t answered, you can fill out the form on this page.

Contact us as soon as you can, and we’ll try to get your package sent to the right place.

Contact us as soon as you can, and we’ll try to get your resolve your issue as soon as possible.

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