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Common queries answered

Frequently asked Questions

In our Customer Help area, you can find answers to the most common questions. If you still have questions that we haven’t answered, you can fill out the form on this page or send WhatsApp message.

The estimated delivery time depends on the shipping method you have selected during checkout. 

Shipping/Processing Time: 1-2 days, depending upon when you placed your order. Orders placed before 10 AM are shipped on the same day.

Standard Delivery: 4-7 days after pickup (excluding public holidays and weekends).

Express Delivery: 2-4 days after pickup (excluding public holidays and weekends).

Because of nature of our products and how they are used, not all of them can be returned or exchanged. Please read our full policy on returns and exchanges.

Once your order has been shipped, you won’t be able to change the Shipping address. You can easily change your Shipping Address in My Account before you place your order.

We usually ship in 2 working days as soon as order is placed with us.

Please click here to track your order.

Please look for email to find out your tracking number.

Contact us as soon as you can, and we’ll try to get your package sent to the right place.

At the moment, we only ship to anywhere in India. If you live outside of India, please get in touch with us, and we’ll be happy to help you with your special order.

Pujasthan is a one-stop shop for everything you need for a puja. We get quality products from trusted manufacturers and send them right to your door.

Any order made in a single transaction comes as a package.

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